Introducing the Future of CX
Today's 24x7x365 real-time consumer expectations cannot be met with a purely human-powered team. The AtlasRTX Digital Workforce is a virtual team of AI-powered digital assistants to support and empower your customers, and your staff, at every point in the customer journey.
AtlasRTX Digital Assistants Deliver Results
7x more leads
compared to live chat
50% shorter
sales cycles
60% reduction
in support escalations
What are the ingredients of a Real-Time Experience (RTX)?
Digitally-enabled
In order to have an instant, on-demand experience at any time of the day, the experience must be digital. Companies cannot afford to staff a team that can work 24 hours a day and speak 100+ languages.
Mobile-first
Face it, you're probably reading this on your phone right now. With so much of our communication activities done on smartphones, any real-time experience must be designed for those devices.
Self service-enabled
We're now used to having the option of self-service in our daily lives; from ordering fast food to scheduling an Uber. Consumers want the option to help themselves first, and being assisted by a human only when necessary.
AI-enriched
We expect our experiences online and on our phone to offer solution, not frustration. Any real-time experience must be intelligent, anticipating the customer's needs and able to help them, no matter what questions they ask.
What's driving the need for a Digital Workforce?
0
%
Of consumers would rather text than talk on the phone
0
%
Agree good customer service turns one-time customers into long-term champions
0
%
Expect a business to be open 24 hours a day
18% increase in applications and 10% reduction in cost to acquire a new student
18% increase in applications and 10% reduction in cost to acquire a new student
The AtlasRTX team provides a level of service that is unparalleled in the virtual assistant business.
Working with the team at AtlasRTX was like working with trusted friends.
The products AtlasRTX provides are superior to any other in a similar field.
"Adding web and text-based digital assistants to our team has been one of our greatest investments for marketing to prospective students. Our digital assistants have been our leading source of application conversions, more than website RFI forms or digital advertising. 38% of those applicants have converted to confirmed deposits."
How Purdue University's digital assistant generated 37% applications than web forms, 184% more than Google Ads, and 517% more than remarketing ads.
