Intelligent Digital Assistants for Travel & Hospitality
When tourists and event professionals reach out digitally, AtlasRTX chatbots are there, providing them with engaging, real-time conversations anytime of day and through any channel. Our RTXperience platform enables your team to focus on high value tasks only they can fulfill.
The result? More bookings. More visitors. Happier travelers.
57% of chats between travelers and Destination Marketing Organizations (DMOs) today happen after "normal business" hours. As COVID-19 continues to impact the tourism, event and hotel industries, information changes constantly and staff remains limited. Consumers, however, have 24/7 digital-first demands that organizations are not equipped to handle.
AtlasRTX digital assistants put the traveler and event professional in control.
One Solution for the Entire Hospitality Industry
Destination Marketing Organizations
Hotels & Resorts
Restaurants & Entertainment
Empower your visitors to engage on their terms
Travelers want to be able to research their destinations well in advance. They want to know what there is to do, where to eat, what events will be taking place, and they are doing this research outside of normal business hours. With an AtlasRTX chatbot open 24/7, visitors can get answers to their questions and plan their trip when it's convenient for them, in their preferred communication channel.
Increase RFP submissions from event professionals
Provide instant and timely information about your event venues and availability and promote RFP submissions by event professionals to keep convention business full. Filter messages by tourists to reduce the number of accidental event submissions by non-professionals.
Generate more hotel and vacation rental bookings, automatically
Potential guests want to learn more about your property, including availability, amenities and more, but don't want to deal with clumsy websites and confusing filters. Through natural language processing and AI, an AtlasRTX smart digital assistant puts the answers your customers seek in a friendly, not frustrating, conversation.
Consistency and reliability in any language
When you can depend on a virtual team member to provide the most accurate information every time, that’s peace of mind. When you know they’ll never have a bad day or call in sick, that’s dependability. When you know your worldwide travelers can communicate in their preferred language, that's positive customer experience.
“We wanted a chatbot on our website to
better, and more rapidly, answer visitor
questions, especially during off-hours.
AtlasRTX couldn’t be a better partner. The
chatbot has helped us identify additional
content needs throughout our website
and has been especially helpful during the
pandemic, as information is changing daily.”
The Visit Salt Lake digital assistant engaged in the equivalent of 1,876 hours of human-to-human conversation, 24 hours a day, since 2020.