AtlasRTX is excited to announce the release of our new Mobile Messenger app!
The AtlasRTX mission is to help you create amazing, real time experiences using the power of AI. Our web- and text-based chat technology is used by the largest home builders, higher education institutions, and technology enterprises to engage their customers 24/7.
Our new Mobile Messenger makes on-the-go interaction simple.
Mobile Messenger allows users to see the real-time activity of all of your prospects whether they are engaging with our web-based or text-based bots.
It’s also the ideal way to centralize and capture team member messages to prospects in both web and text channels.
Depending upon your business, users of Mobile Messenger might be members of your sales team, your customer service team, or in the case of higher-education, marketing or program team members. Each user has their own access credentials and is linked to the specific outreach programs they are responsible for tracking.
Using Mobile Messenger, your teams can keep track of customer engagement activity at all times. They can see chats as they are happening live and know when customers are no longer active on web chat. If appropriate, users can step into conversations with customers to provide additional information. Our new “assignment” feature enables users to claim conversations for themselves or assign them to other users in their team as well as mark completed conversations as handled to avoid confusion.
Best of all, right inside Messenger they can view the entire transcript of the customer’s chat to allow them to provide a contextual response either in real time, or at an appropriate follow-up time. And all of this valuable information is captured in your AtlasRTX account and your CRM if enabled.
Mobile Messenger is just one more of the unique capabilities and features of the AtlasRTX platform designed to deepen your customer engagement and accelerate your customer’s journey.
Contact us today to learn more!