Chatbots are rapidly evolving, able to handle tasks that just a few years ago were thought to be next to impossible. One of the biggest changes in chatbot technology has come in the form of natural language processing (NLP), and the other has come in the form of live language translation.
Quick, compare your experience with Siri or Alexa with your experience using a car’s voice activated system. With a car, you have to remember to speak the exact phrase or question for the system to understand. On the other hand, Siri and Alexa both allow you to speak freely; to ask the same question in 10 different ways and get the correct answer each time.
This NLP capability is at the core of all Atlas chatbots. Our natural language processing chatbots can understand a user’s question, interpret the intent, and provide the most accurate response. In addition, every interaction helps our AI chatbots get smarter. The next evolution in language for chatbots is to become multilingual. There are over 400 languages spoken in the United States alone, so a chatbot that can only read and respond in English would be no more helpful than a live chat agent that also only speaks one language.
Luckily, AtlasRTX has given their chatbots the ability to translate in over 100 languages. This means for businesses and organizations catering to an audience that may not speak English, their website can engage with that user in a friendly and comfortable manner.
In addition, Atlas chatbots can do something that no other AI chatbot on the market today can do; auto-detect the language being spoken and translate in real time. While other chatbots allow you to select your language from a long (or short, in many cases) list of supported languages, only the Atlas chatbot will auto-translate for the user; and providing them with a positive experience from the first message.
Atlas real-time language translation works in live chat. When a sales person or customer support team member engages in a live conversation with a user, the live translation functionality means the user on each end will be able to read and type in their preferred language. Even if the web visitor changes languages in the middle of a conversation, only the Atlas chatbot will auto-detect this change and switch its translation instantly.
When choosing to implement a chatbot solution for your organization, and you often interact with customers or prospects that speak languages other than English, make sure you are able to provide them the most seamless, and painless, experience possible. Choose a chatbot that:
- Can translate in over 100 languages
- Can handle two-way live translation within the bot and live chat
- Can auto-detect the language being spoken and switch in real time
