Online Concierge, Riverside Homebuilders
engagement rate with the chatbot
leads per 1,000 web visitors, 2x the industry avg
appointment-to-contract conversion rate
weekly chatbot conversations
Riverside Homebuilders wanted to save their employees from having to engage in repetitive conversations with prospective home buyers on their website, while also helping to move shoppers down the customer journey toward appointments and signed contracts.
AtlasRTX implemented a chatbot across the Riverside Homebuilders website. This chatbot:
Engages in conversations 24 hours a day with real-time translation in over 100 languages
Answers questions instantly about communities and model homes
Helps home shoppers schedule model home visits and appointments
Allows for live human engagement farther down the customer journey
Riverside Homebuilders is seeing incredible engagement with their chatbot over the last few months. The bot is generating almost 8 leads per 1,000 web visitors and a 50% appointment-to-contract conversion rate, more than double what other homebuilders are seeing. The chatbot is engaging over 300 conversations a week, saving their sales staff countless hours to focus on closing more deals with pre-qualified buyers.