Our delivery process helps you understand your pain points, design your custom real-time experiences, deploy and launch your solution, train your users and evaluate KPIs in order to optimize your RTX programs.
We begin every project by making sure that all parties fully understand the current business challenge we are trying to solve, quantifying success and outlining the real-time experience program to be deployed.
During this stage we design the customer experience, handle integrations with existing tech stacks and build the program(s).
This is where we stage and validate the solution, enable and train users, deploy a “soft launch” of the program and monitor performance.
We never stop evaluating, optimizing and enhancing our digital assistants. Our client delight team will set up your first XBR where together we will review performance metrics and KPIs, suggest and test optimization tactics and analyze conversations for BotIQ training.
Review the existing customer journey
Understand what is currently happening – the status quo.
Confirm the pain points we are trying to alleviate.
Understand how significant the problem is to the organization.
Understand client’s existing tools and processes
Confirm understanding of what they purchased and how AtlasRTX product(s) will help
Understand how teams will use AtlasRTX?
Map implementation timeline and understand critical dates
What we consider a win?
Define KPI targets relative to current metrics.
Discuss when we will see initial results
Establish clear roles & responsibilities for all stakeholders
Specify what elements of the customer journey are required
Produce initial conversational experience flows
Identify required customizations and integrations
Create conversational responses
Provision AtlasRTX account
Begin work on application/data integrations
Determine user permissions required in accessing data/information, engagements, and notifications
Configure CRM integrations
Configure AtlasRTX testing environment
Develop relevant snippets to support validation testing
Apply brand theming and tone to programs
Determine initial testing teams
Validate & Stage
Demo test product environment to internal testing team
Start working on client live readiness
Prepare required documentation for internal users
Set training dates and groups
Execute broader internal user group demo and training
Confirm the initial go-live rollout
Complete any necessary internal client communication
Ensure client has enabled mechanisms for sharing required data for monitoring roll-out success.
Final checklist of process completion and adherence
Execute launch with full stakeholder notification
Immediate monitoring of conversations with frequent client touchpoints
Initial KPI success shared
BotIQ / BotEQ Training
New topic training
Higher confidence level
Our technology is sophisticated and complex. Deploying it is not.
Integration with your existing tech stack
Our platform works with your existing software to provide a full transcript of the conversation and/or contact information. We proudly support integrations with today’s top systems, plus our generic CRM adapter allows clients with a custom or otherwise not-yet-supported CRM to create their own custom integration. And, with sFTP integration, data is synced between AtlasRTX and your systems on a preset timed schedule.
Call Center Integrations
Enterprise grade platform
Our cloud based SaaS platform is enterprise grade and subject to industry best practice and rigor.
Uptime and availability
Our chatbots offer 99% uptime and multiple redundancy systems ensure your bot is always available for your customers
Data security is of critical importance; therefore we take necessary precautions to ensure your customer's data is protected.
Our team makes sure your chatbot complies with all ADA regulations, from font size to color contrast.
Your customers demand privacy when they conduct business online, and we take that very seriously.
We keep our systems, and your website, optimized by loading code only when necessary
For detailed documentation in any of these areas please feel free to contact us.
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