Onboarding with AtlasRTX takes weeks, not months

While some projects may fall outside of the typical timeframes below, all implementations follow the same proven four-stage process.

Ready. Set. Go. Repeat.

Our delivery process helps you understand your pain points, design your custom real-time experiences, deploy and launch your solution, train your users and evaluate KPIs in order to optimize your RTX programs.

Ready.

We begin every project by making sure that all parties fully understand the current business challenge we are trying to solve, quantifying success and outlining the real-time experience program to be deployed.

Week

Set.

During this stage we design the customer experience, handle integrations with existing tech stacks and build the program(s).

2-4

Weeks

Go.

This is where we stage and validate the solution, enable and train users, deploy a “soft launch” of the program and monitor performance.

1-2

Weeks

Repeat.

We never stop evaluating, optimizing and enhancing our digital assistants. Our client delight team will set up your first XBR where together we will review performance metrics and KPIs, suggest and test optimization tactics and analyze conversations for BotIQ training.

Ongoing

Ready.

Problem

Review the existing customer journey
Understand what is currently happening – the status quo.
Confirm the pain points we are trying to alleviate.
Understand how significant the problem is to the organization.

Solution

Understand client’s existing tools and processes
Confirm understanding of what they purchased and how AtlasRTX product(s) will help
Understand how teams will use AtlasRTX?
Map implementation timeline and understand critical dates

Success

What we consider a win?
Define KPI targets relative to current metrics.
Discuss when we will see initial results
Establish clear roles & responsibilities for all stakeholders

Design

Specify what elements of the customer journey are required
Produce initial conversational experience flows
Identify required customizations and integrations
Create conversational responses

Configure

Provision AtlasRTX account
Begin work on application/data integrations
Determine user permissions required in accessing data/information, engagements, and notifications
Configure CRM integrations
Configure AtlasRTX testing environment

Build

Develop relevant snippets to support validation testing
Apply brand theming and tone to programs
Determine initial testing teams

Set.

Go.

Validate & Stage

Demo test product environment to internal testing team
Start working on client live readiness
Prepare required documentation for internal users
Set training dates and groups

Team Training

Execute broader internal user group demo and training
Confirm the initial go-live rollout
Complete any necessary internal client communication
Ensure client has enabled mechanisms for sharing required data for monitoring roll-out success.

Soft Launch

Final checklist of process completion and adherence
Execute launch with full stakeholder notification
Immediate monitoring of conversations with frequent client touchpoints
Initial KPI success shared

Evaluate

Conversation Analysis
Traffic Analysis
Engagement Analysis

Optimize

Flow
Content/Copy
CTA

BotIQ / BotEQ Training

New topic training
Higher confidence level
Increased IQ

Repeat.

Our technology is sophisticated and complex. Deploying it is not.

If you are deploying our web digital assistant, we will provide you with a JavaScript snippet used to enable the chatbot. Simply place this snippet on each page where you would like the chatbot to appear. Our digital assistants are context aware, meaning the bot will greet a visitor differently depending on which page they are on and what meta tags have been deployed on that page.

Integration with your existing tech stack

Our platform works with your existing software to provide a full transcript of the conversation and/or contact information. We proudly support integrations with today’s top systems, plus our generic CRM adapter allows clients with a custom or otherwise not-yet-supported CRM to create their own custom integration. And, with sFTP integration, data is synced between AtlasRTX and your systems on a preset timed schedule.

CRM Integrations

Ecosystem Integrations

Experiential Integrations

Call Center Integrations

Enterprise grade platform

Our cloud based SaaS platform is enterprise grade and subject to industry best practice and rigor.

Uptime and availability

Our chatbots offer 99% uptime and multiple redundancy systems ensure your bot is always available for your customers

Cyber Security

Data security is of critical importance; therefore we take necessary precautions to ensure your customer's data is protected.

ADA Compliance

Our team makes sure your chatbot complies with all ADA regulations, from font size to color contrast.

Privacy

Your customers demand privacy when they conduct business online, and we take that very seriously.

Deferred Loading

We keep our systems, and your website, optimized by loading code only when necessary

Onboarding with AtlasRTX takes weeks, not months

While some projects may fall outside of the typical timeframes below, all implementations follow the same proven four-stage process.

Ready. Set. Go. Repeat.

Our delivery process helps you understand your pain points, design your custom real-time experiences, deploy and launch your solution, train your users and evaluate KPIs in order to optimize your RTX programs.

Ready.

We begin every project by making sure that all parties fully understand the current business challenge we are trying to solve, quantifying success and outlining the real-time experience program to be deployed.

Week

Set.

During this stage we design the customer experience, handle integrations with existing tech stacks and build the program(s).

Weeks

Go.

This is where we stage and validate the solution, enable and train users, deploy a “soft launch” of the program and monitor performance.

Weeks

Repeat.

We never stop evaluating, optimizing and enhancing our digital assistants. Our client delight team will set up your first XBR where together we will review performance metrics and KPIs, suggest and test optimization tactics and analyze conversations for BotIQ training.​

Ready.

Problem

Solution

Success

Design

Configure

Build

Set.

Go.

Validate & Stage

Team Training

Soft Launch

Evaluate

Optimize

BotIQ / BotEQ Training

Repeat.

Our technology is sophisticated and complex. Deploying it is not.

Integration with your existing tech stack

CRM Integrations

Ecosystem Integrations

Experiential Integrations

Call Center Integrations

Enterprise grade platform

Our cloud based SaaS platform is enterprise grade and subject to industry best practice and rigor.

Uptime and availability

Cyber Security

ADA Compliance

Privacy

Deferred Loading

For detailed documentation in any of these areas please feel free to contact us.

Start Elevating the Customer Journey Now with AtlasRTX Intelligent Digital Assistants

Solutions

Why AtlasRTX

Resources

Company

RTXperience Platform

What we do

How we do it

Why we do it

About us

We never stop evaluating, optimizing and enhancing our digital assistants. Our client delight team will set up your first XBR where together we will review performance metrics and KPIs, suggest and test optimization tactics and analyze conversations for BotIQ training.