Menu
Menu
While some projects may fall outside of the typical timeframes below, all implementations follow the same proven four-stage process.
Our delivery process helps you understand your pain points, design your custom real-time experiences, deploy and launch your solution, train your users and evaluate KPIs in order to optimize your RTX programs.
We begin every project by making sure that all parties fully understand the current business challenge we are trying to solve, quantifying success and outlining the real-time experience program to be deployed.
During this stage we design the customer experience, handle integrations with existing tech stacks and build the program(s).
This is where we stage and validate the solution, enable and train users, deploy a “soft launch” of the program and monitor performance.
We never stop evaluating, optimizing and enhancing our digital assistants. Our client delight team will set up your first XBR where together we will review performance metrics and KPIs, suggest and test optimization tactics and analyze conversations for BotIQ training.
If you are deploying our web digital assistant, we will provide you with a JavaScript snippet used to enable the chatbot. Simply place this snippet on each page where you would like the chatbot to appear. Our digital assistants are context aware, meaning the bot will greet a visitor differently depending on which page they are on and what meta tags have been deployed on that page.
Our platform works with your existing software to provide a full transcript of the conversation and/or contact information. We proudly support integrations with today’s top systems, plus our generic CRM adapter allows clients with a custom or otherwise not-yet-supported CRM to create their own custom integration. And, with sFTP integration, data is synced between AtlasRTX and your systems on a preset timed schedule.
Our cloud based SaaS platform is enterprise grade and subject to industry best practice and rigor.
Our chatbots offer 99% uptime and multiple redundancy systems ensure your bot is always available for your customers
Data security is of critical importance; therefore we take necessary precautions to ensure your customer's data is protected.
Our team makes sure your chatbot complies with all ADA regulations, from font size to color contrast.
Your customers demand privacy when they conduct business online, and we take that very seriously.
We keep our systems, and your website, optimized by loading code only when necessary.
For detailed documentation in any of these areas please feel free to contact us.
